“We have been using IT assist for approximately 6 years.
We are very pleased with the service from IT Assist. IT is a very emotive subject and of course everything is urgent. We would not hesitate in recommending IT Assist. Knowing our organization and the Hardware/Software we have they are always offering added value with recommendations of upgrades and offers they receive as re-sellers of certain products.
The response times are excellent and often immediate response can be offered via remote login which can resolve issues quite quickly. Generally I would say that all problems are dealt with within 4 hours excluding if it is a hardware problem which can take slightly longer.
We have always found IT Assist willing to go that little bit further than other support companies. For example we had a serious Server crash which resulted in quite a lot of down time. Fortunately IT Assist worked over the Christmas and New Year period to ensure we were up and running on our return to work
We had experienced a few companies that professed they could offer the service we required but when push came to shove they were unable to deliver. I can assure you had IT Assist not been up to the mark we would not have stayed with them for this period of time.”